For book/ebook authors, publishers, & self-publishers
You say you are getting comp0laints from Amazon? Please explain,do you mean Amazon is your publisher and you are getting complaints against them from other people?
If Amazon isn't y6our publisher,who is? Are they a POD?
who is your publisher?
I do alot of research on publishers and agents,I have a rating system I use on their authors and how their books are actually selling
I'm sure that many of us here would be interested in your research on publishers. Do you have a website where you publish this, or a book?
I am still compiling the information.In this search I have found something quite remarkable.
I see a fair amount of reports on a particular publisher by another in the negative.They may explain why they are better such as price or responsiveness and may even have many testimonials. When you look up the books those people have written,you find they may rate 2,000,000 on the bestseller ranking.In other words I am trying to build a rating on publishers both e-publishers and print, on actual sales,complaints and price.
Carole,Outskirts gets a B+ from BBB and a 75 out of a possible hundred on my scale-(Price)-Reasonable*(Web Page) they set up for you-Well done and easy to use**(Author interaction) is also good**(Book product) is fair to good***(sales)-well thats where it falls off-however to be fair,they take in many books that just won't sell, and the authors are not willing or able to spend time&money in marketing**They offer a decent selections of packages,the Diamond being the best bang for the buck.
Their royalty reporting is fair to good
Hope this was of some use
A-Argus Better Book Publishers LLC
Argus Enterprises International