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Comment by Robert James Norton on July 14, 2014 at 11:48am

The new book - Pine-Wave Energy: A Guide to Conflict Resolution.
Understand the nature of the conflict. Is it based upon structure, is it situational, or is it personality driven? Once you understand this, you can now start to resolve. How do we do this? Ask open ended questions with a calm and welcoming tone. Remember, you are seeking to resolve and not continue. Resolving conflict means allowing all parties to feel good about the result.

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