"How to Hire Better Call Center Agents - Every Time!"
David Filwood is the Founder and Principal of TeleSoft Systems.
TeleSoft Systems is the Publisher of the SPAS Call Center Agent Pre-Employment Screening Software.
Top performing Call Centers drive their revenue & performance through superior hiring tactics. Finding ways to hire better quality Agents is consistently placed as a priority by senior management. Deploying tools that give you better insight and more accurate predictions as to which applicants from a pool of Job Candidates would perform up to, or beyond your established standards contributes most significantly to increased Contact Center productivity – and to maximizing your Levels of Sales & Customer Satisfaction – while minimizing Turnover & Training Costs.
SPAS Call Center Agent Pre-Employment Screening Software is easy-to-deploy, very cost-effective and highly-predictive of an individual's suitability for a particular Call Center Agent position. SPAS Software is a Proven Technology that meets and exceeds all Government Employment Standards Requirements as a Hiring Tool in the USA, Canada, the UK, Australia/New Zealand, South Africa and everywhere else in the world where the ‘Language of Work’ is English.
SPAS Software screens out the Job Candidates who will burn out fast because they aren't suited for the work - and identifies the people with the Personality/Job-Fit, Soft Skills, Motivation, and Work Ethic to be Top Call Center Agents. Every Version of the SPAS Software is Validated with at least a 90% Predictive Ability.
David Filwood has been featured in Profit Magazine, TeleProfessional, Connections, Call Center Times, InQueue, Contact Professional, and The CBC (Canadian Broadcasting Corporation) as a Call Center Subject Matter Expert. David has also been a Featured Speaker for The Association of Teleservices International (ATSI), Call Centre & CRM Solutions Canada (ICCM Canada), The Southern California Public Power Authority (SCPPA), The Southern California International Nortel Networks Users Association (INNUA), The Startel Network Users Group (SNUG), The Canadian Call Management Association (CAM-X), The Canadian Security Association (CANASA), The British Columbia Contact Centre Association (BCCCA), The Alberta Call Centre Association (ACCA), The Saskatchewan Contact Centre Association (SCCA), HelpDesk Institute (Toronto & Vancouver Chapters), The British Columbia Government Cabinet Committee on Regional Economic Development, and The British Columbia Internet Association (BCIA). From 2006-2008, David Filwood also served on the Advisory Board of the National Association of Call Centers (NACC).