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Something About Me and My Book:: ROSANNE D’AUSILIO, Ph.D., industrial psychologist, President of Human Technologies Global, ‘champion for the human’ is an expert in customer service. She authors 5 best sellers, “Wake Up Your Call Center: Humanize Your Interaction Hub,” Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up a Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service up A Notch: ANOTHER 101 Insider Tips at (http://www.human-technologies.com) and a free ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch at http://www.HumanTechTips.com

Website:: http://www.human-technologies.com

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Hot Off the Press by Customer Service Expert, Rosanne D'Ausilio, PhD

A recent survey to over 17000 business to business people showed an overwhelming interest in articles on customer service, as well as tight or non existent budgets.

We heard, we listened. We created the Expert’s Guide to Customer Service which is a compilation of 27 articles. But instead of charging an arm and a leg, we make them reasonable, accessible, and easily available to you. I think you’ll agree when you go here to learn more http://www.customer-service-expert.com/report.htm

Posted on April 8, 2009 at 8:51am

Hot off the Press - Book #5 How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips

October 6, 2008 – Carmel, NY – For Immediate Release

Customer Service Expert Gives Another 101 Secrets for Customer Service Success that Most Companies Don’t Know...How To Truly Explode Your Business, Retain Your Customers (and Your Employees), Measure Your Success, and Positively Impact Your Bottom Line!

Champion for the Human Press Just Released Another Winner: How to Kick Your Customer Service Up A Notch: Another 101 Insider Tips (piggybacking on the first volume) by… Continue

Posted on October 6, 2008 at 9:14am

Hot Off The Press

Hi all,

I am so excited to announce that my latest (4th) book is hot off the press, entitled How To Kick Your Customer Service Up A Notch: 101 Insider Tips.

Here's the best of my press release.

Customer Service Expert Gives Out the Secrets for Customer Service Success that Most Companies Don’t Know Including…

Continue

Posted on July 26, 2007 at 9:08am

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At 9:25am on March 18, 2007, HumanTech said…: Judi, Thanks first for reading my info, and for taking the time to respond, and especially for your kind words.
Regards,
Rosanne D'Ausilio, Ph.D.

At 10:18pm on March 17, 2007, Judi Lake said…: Welcome, Rosanne -- you sound as though you will be a terrific asset to this network!

At 8:17am on March 16, 2007, HumanTech said…: Hi Everyone,

I'm new to your site but not a new author. I have three books:
Wake Up Your Call Center: Humanize Your Interaction Hub in its 4th edition - about the mixed messages that exist in companies, and how important training is and what modules should be included.

My second book Customer Service and The Human Experience is all about the balance between the two - or I should say imbalance.

My third, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck comes with a 32 card deck and is full of motivational and inspirational readings in four categories: Attitude, Worklife Balance, Humor, and Motivation/Inspiration..

I also write an online successful tips newsletter on How To Kick Customer Service Up A Notch - soon to be put into book format.

Delighted to be a part of this Ning!

Regards
Rosanne D'Ausilio, Ph.D.