Collins Francis's Blog (5)

Most of us have experience what it is like to call a company and the person who answered the phone has a bad attitude; and you wonder how that person got the job in the first place. Not only, you might have said you would never call or do business there again, but you told others your side of the story as well.

The job of a front office work is not that easy, and this job may not be for everyone. Even if you are not a front office worker, but you deal with customers, reading…

Know how to lead and manage your members effectively, so that you get the best out of them at all times. Start by giving your best: leadership by example is the best way to get people busy at work.  It doesn’t matter if it's your employees or just individuals you supervise, always give of your best and expect the best from members.

Raise the bar higher than people’s talents, this will force members to reach out and become their best. When you force people to do their best, you are…

Renewable Energy Certificates -RECs known as Green tags, Renewable Energy Credits, Renewable Electricity Certificates, or Tradable Renewable Certificates-TRCs are tradable, non-tangible energy commodities that represent proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource (renewable electricity).Once in the grid, renewable energy is impossible to separate from the conventionally…

READ MY LATEST EBOOK ON CUSTOMER SERVICE

Customer service is the most critical aspect of any business.  Sadly, the way our education system is fashioned, workers, as well as managers, do not see the detriment of poor customer service. Managers allow inexperienced workers…

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The…