Hot Off The Press

Hi all,

I am so excited to announce that my latest (4th) book is hot off the press, entitled How To Kick Your Customer Service Up A Notch: 101 Insider Tips.

Here's the best of my press release.

Customer Service Expert Gives Out the Secrets for Customer Service Success that Most Companies Don’t Know Including How To Really Explode Your Business, Retain Your Customers, Measure Your Success, and Positively Impact Your Bottom Line!

Carmel, NY - July 26, 2007 - Hot off the press, How to Kick Your Customer Service Up a Notch: 101 Insider Tips, Customer Service Expert, Rosanne D’Ausilio, Ph.D., reveals the insider tips you need to know to propel your customer service up a notch, and give your organization the edge over the competition.
If you're looking for someone with powerful information and strategies to help you, then Rosanne is the one you absolutely "MUST" listen to! Never in my life have I met someone so candid and full of such integrity. Thank you Rosanne thank you for everything! Matt Bacak, Frontier Marketing Intl, LLC Atlanta, GA

I appreciate these tips as it helps me to better understand what is "standard" customer service expectations. These tips are great! So many of the topics you cover hit close to home. Just wanted to give you some feedback. Thank you for the opportunity. Thank you, Dr. Rosanne, for that true and encouraging Tip #47. I will remember reading this on the next encounter with the next person!! I enjoy your Human Tech Tips! I really appreciate the info you provide. I find these tips most interesting and helpful, as do my colleagues. Just a word of gratitude to say how much I appreciate reading your tips. I have been faced with a stressful crisis recently and the tips are all valuable to helping me recover.
If you want to improve your productivity, performance, efficiency and effectiveness, these tips will 'kick it up for you'. For further information and a list of tips, go here right now to learn more http://www.championforthehuman.com/101.htm

Rosanne D’Ausilio, Ph.D., an industrial psychologist, master trainer, consultant, and president of Human Technologies Global, Inc., is known in the industry as the “practical champion of the human” and an expert in customer service. She also authors the best sellers, Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and The Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32 card deck).