Quality - Kite-Bench Mark for Voluntary Organisations'-Groups' + Links1

Why does quality matter?

Voluntary and community organisations/groups want to provide the best services possible for their service users and for other stakeholders that is, those who have an interest in what they do.
As voluntary organisations/groups work more and more with public and private sector organisations/groups, there is also external pressure to show that they provide quality services and manage their organisations/groups efficiently and effectively.