Susan Hoekstra's Blog (2)

The other day I needed to call someone. When no one picked up the phone, I was transferred to voice-mail and heard the following: ‘Sorry I didn’t pick up the phone. Leave a message and I’ll get back to you. ‘ I left a message, and when I didn’t hear back the following day, called and left another message, and yet another message the day after that, only to eventually realize the individual I was trying to reach was out of the office on vacation.



When it comes to service, it's the… Continue

Today I watched Tiger Woods come from behind in a stunning victory at Memorial Tournament. When he wins, he makes it seem so simple; sometimes I feel as if I can play golf too. I cannot. Part of his talent, I'm sure, is hereditary. After all, he's played the game since he was a toddler. What always strikes me is that although Tiger makes it seem easy, he works extremely hard at ensuring he is consistently great. He sets his alarm for 5am every day and his typical day lasts from 6:30am - 7pm,… Continue