Customer Service Skills will help you find or keep a job!!!!!!!

READ MY LATEST EBOOK ON CUSTOMER SERVICE

Customer service is the most critical aspect of any business.  Sadly, the way our education system is fashioned, workers, as well as managers, do not see the detriment of poor customer service. Managers allow inexperienced workers to determine their bottom line. These workers bring attitudes from home--into business places--that do not enhance the buying experience of customers.

Most persons, with the advent of the internet, believe that the human touch in the business atmosphere is not important. However, companies which understand that service is a skill, not only spend time and money to train their workers, but also implement specific customer service strategies to win customers and keep them for life. The inexperienced business person focuses on the cash register, while the savvy businessman focuses on his customers; both internal and external.

Inexperienced workers focus on the tangible aspects of their jobs while basic courtesies are lacking in many companies across the world. Some workers are just too rude and disrespectful and are hurting companies. It’s far too easy for managers to allow poor customer service to go unchecked and not realize that their revenue base is being eroded.

Lack of customer service kills a business slowly over time.  Unless a customer has no choice, they will not continue buying in places with poor service. There is a science behind delivering professional customer service which this book will explore.

Knowing how to treat customers will prevent workers from second-guessing. They will impress their bosses and have their co-workers asking where they have learned these new skills.  These are the skills that school will not teach you; managers need but cannot verbalize, and customers are dying for when they go to shopping.