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Mary Pitman
  • Female
  • Vero Beach, FL
  • United States
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Something About Me and My Book:
I am known as The Missing Money Lady. I'm the author of "The Little Book of Missing Money: A Quick & Easy Guide to FInding Money That is Rightfully Yours." It was named to Kirkus Reviews "Best of 2011" list.
I was on "America's Money Class with Suze Orman" on the Oprah Winfrey Network in January 2012.
I have been on Good Morning America, NY1 News, WPXI in Pittsburgh and did a week-long series with WPBF in West Palm Beach, Florida.
I am the founder of National Find Your Missing Money Day, which is April 16. People should look for missing money at least once a year.
My passion is helping people, charities and businesses find money they don't even know they're missing and avoid paying finder's fees.
Website:
http://www.TheLittleBookOfMissingMoney.com

Check out this article from TheStreet.com about missing money as it applies to businesses and the government. Yes, I am mentioned in it. :-D

http://www.thestreet.com/story/11215940/1/government-businesses-overlook-lost-money.html

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At 10:40pm on March 12, 2012, Mary Pitman said…

This is a Create Space nightmare. I have a customer that bought 500 books and paid more than double in shipping to get his order today, Monday, March 12 instead of Wednesday. $409.99 as opposed to $203.

I followed up today to make sure the order arrived. UPS did not receive it until 6:34 pm today in NEW YORK. Create Space farmed out the order to an associate facility.

It gets worse.

Despite being very careful in entering the shipping information for my customer, and double checking the numbers and spelling to prevent problems, somehow, their system kicked over to the default setting, which is my address.

I had Create Space call UPS to try to intercept the shipment. But since they are not the sender, UPS can't take changes from them. I tried hoping that as the receiver maybe I could at least refuse the shipment. Nope. They have to make at least one delivery attempt. 

I have to refuse it tomorrow and they will return it to the sender who can then resend it to California. I'm fairly certain that it will not be returned by overnight air like they are sending it to me. I have emailed my customer and promised to refund his shipping cost in full. But I'm waiting to hear back to see if he wants to cancel the order. I'm physically sick over this.

This customer goes to 21 trade shows a year. He wanted a price on 2-4,000 books. He also wanted stickers placed on the books so his customers knew they were a gift from him. Of course Create Space doesn't do this. I asked if I could come to CHarleston, SC where they are located and apply them myself to the order of 500. Nope Can't let me in  the building.

Could they put the books on the loading dock and let me apply the stickers there? Noooo, can't do that either. No reason. Just "No."

They could not have been more indifferent as to how they could help me help my customer. I had always found them very helpful ... until now.

Doesn't it seem like employees of a company should be empowered to do what it takes (within reason) to help a customer? So you've never had anyone apply stickers to a book on the loading dock. Why not? Why can't it be done? How many requests do they get for this?

Thank you for letting me vent.

At 7:46am on December 5, 2011, Fernando Sobenes said…

Hello Mary . My name is Fernando Sobenes and I want to invite you to read the prologue and the first two chapters of my novel: "The Evil Visitor" in my blog The Evil Visitor

Also you can watch the book trailer.

Best regards,

Fernando

At 2:02pm on August 2, 2011, Author Aleja Bennett said…
At 9:29am on July 31, 2011, Author Aleja Bennett said…
Hello, nice to be meeting a new friend hope you will stay in touch as time permits here is my page hope you are inspired, moved and encouraged by it. http://facebook.com/AuthorAlejaBennett I do have a hectic schedule but I always stay in touch with my friends and I do follow back so with that said be blessed.

Mary Pitman's Blog

A Create Space nightmare

In the past, I've had very good service from Create SPace and been very pleased wtih them. This last order has pushed me over the edge.

I have a customer that bought 500 books and paid more than double in shipping to get his order today, Monday, March 12 instead of Wednesday. $409.99 as opposed to $203.

I followed up today to make sure the order arrived. UPS did not receive it until 6:34…

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Posted on March 12, 2012 at 10:47pm

 
 
 

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